PRICING AND PLANS

Transparent Pricing, Predictable Costs

For occasional hourly work (system installation, upgrades, development, consultation, customer support) for domestic clients:
USD 50/hour (AAM, exempt from VAT, 0% VAT)

MONTHLY PACKAGES

Monthly engineering support, technical customer service, and system administration packages (fixed monthly hours):

Starter

10 hours/month

For the continuous monitoring of smaller systems and management of security backups.

Standard

20 hours/month

Pro

40 hours/month

Premium

80 hours/month

Dedicated

160 hours/month

Dedicated engineering support for enterprise or university infrastructures.

Overage Terms: If the number of hours included in the monthly package is exceeded, additional work beyond the fixed monthly fee will be billed in one-hour increments at the base hourly rate specified in the contract (USD 50/hour), based on the detailed task-level work log provided each month.

Please note: Immediate availability cannot be guaranteed for hours not reserved under the contract.

BILLING

Billing Terms and VAT (Outside the Scope of Hungarian VAT / Reverse Charge) - Our business invoices domestic and international partners according to the following billing arrangements:

Domestic (Hungarian) partners: Due to our VAT-exempt (AAM) status, the stated net and gross prices are identical (0% VAT).

International business partners (B2B): Invoicing is treated as outside the territorial scope of Hungarian VAT (ÁTHK) based on the place of supply, meaning invoices are issued without charging VAT.

Companies within the European Union (EU): Reverse Charge rules apply, meaning the customer is responsible for declaring and paying the applicable VAT in their own country.

Companies outside the European Union (third countries, e.g. Switzerland): Invoices are also issued without VAT. The customer is responsible for complying with any local tax and customs obligations in accordance with the laws of their own country.

SATISFACTION AND SOLUTION GUARANTEE

The following strict and transparent terms apply to all individual troubleshooting (Hotfix) assignments:

No Cure, No Pay

If the requested issue cannot be resolved for technical reasons, we charge HUF 0 for the time spent specifically identifying and fixing the issue, meaning the client incurs no repair cost.

Preparatory Work Charges

Any preparatory operations essential for carrying out the work safely (e.g. creating a preliminary backup, creating and configuring a Git repository, preparing the environment, setting up an isolated test environment) will always be invoiced. The client will be informed in advance about the expected time and cost of these tasks.

Partial Solution

If, due to the complexity of the problem or software limitations imposed by third parties, only a partial fix can be achieved, or the professional solution works with certain compromises, we apply partial billing.

Flexible Billing

Depending on the actual functionality and practical usefulness of the implemented fix, the partial fee may range between 20% and 80% of the full value of the time spent, based on mutual agreement.

Transparency

We document every technical step and milestone of the process, so the client can clearly see the system-level limitations and the true value of the work performed.

FAQ

Frequently Asked Questions

How quickly can troubleshooting begin in an urgent case?

For our contracted partners, depending on the selected package and agreed SLA, we guarantee that troubleshooting can begin within as little as 2–4 hours. For one-off assignments without a contract, response time depends on our current available engineering capacity; however, critical outages are always treated as a priority, and we respond as quickly as possible.

What happens if we do not use all of the monthly allocated hours?

The monthly availability fee reserves dedicated engineering capacity and ensures the immediate response time guaranteed in the contract. Due to the maintenance and capacity-reservation costs associated with the packages, unused hours expire at the end of the month and cannot be carried over to the next billing period.

How can I track the hours of work performed?

We precisely log every completed workflow and command-line operation. Together with the monthly billing statement or upon project completion, we provide a transparent and detailed work report broken down by task and hours spent, allowing you to verify exactly what work has been completed.

What does the Satisfaction and Solution Guarantee mean in practice?

It means you can entrust us with troubleshooting with minimal financial risk. If we are unable to resolve the actual issue, the troubleshooting fee is HUF 0. However, to protect your system, any mandatory preparatory work—such as creating backups or setting up a test environment—is carried out and invoiced. This ensures that your live system remains protected throughout the entire process. For complex issues or cases where only a limited solution is possible, we apply a fair proportional fee of 20–80%, depending on the level of functionality achieved.