MOODLEFIX

Moodle Solutions & MoodleFIX Support

We provide comprehensive LMS support, from installation and version upgrades to custom plugin development and troubleshooting, for both university and corporate systems. Comprehensive Moodle LMS support ranging from source-code-level development to the operation of large-scale university and enterprise infrastructures.

Moodle Installation

Deployment of turnkey, stable systems in an optimized environment.

Service: Deployment of turnkey Moodle LMS systems optimized for production use within the client’s infrastructure (on-premises or cloud-based environment).

Technical content: Precise installation of the latest recommended Moodle core version (typically the LTS – Long Term Support release). Installation and configuration of the required PHP and Apache modules and database versions. System-level configuration of cron processes and implementation of basic security settings.

Moodle Version Upgrade

Safe migration to the latest releases (e.g. Moodle v4.5 LTS or Moodle v5.x upgrades).

Service: Secure, data-loss-free migration from older Moodle releases (even starting from v3.x) to the recommended v4.5 release (typically the LTS – Long Term Support version) or to the latest, more feature-rich non-LTS v5.x versions with a shorter support cycle.

Technical content: Preparation and execution of multi-stage (multi-hop) upgrade plans, preferably first in an isolated test environment. Compatibility checks for third-party plugins and, where necessary, further development of incompatible plugins to make them compatible; migration of outdated database schemas; adaptation of themes/designs that break after the upgrade; and post-upgrade functional, security, and performance testing. Comprehensive backups, Git version control, and continuous documentation of the upgrade process ensure that any issues arising during the upgrade can be managed and that the upgrade can be completed securely without data loss, or, in the event of a serious obstacle, the original state can be restored.

III

Moodle System Migration / Relocation

Complete migration between servers or service providers without data loss.

Service: Migration of the entire e-learning framework, user data, courses, and files between servers or hosting providers with zero data loss, planned downtime notifications, and the shortest possible service interruption.

Technical content: Secure transfer of the Moodledata directory structure and MySQL/MariaDB database dumps using SSH and rsync. Modification of paths and database settings, redirection of DNS records, deployment of the new server, verification of proper operation on the new server, configuration of backups, and security checks.

MoodleFIX Troubleshooting

Identification and resolution of critical PHP source code errors and database issues.

Service: Source-code-level identification and resolution of unexpected system-level errors, fatal PHP crashes (white screen), database issues, and performance bottlenecks.

Technical content: Server-side log analysis (Apache, PHP, MySQL logs). Debugging and troubleshooting in the Moodle API and custom-developed code, with patch or hotfix fixes applied under Git version control.

MoodleFIX Technical Support

Contract-based L1/L2 administrator, developer, and customer support availability.

Service: Contract-based, dedicated L1/L2/L3 engineering and administrative support for universities and enterprises, with guaranteed availability and response times (SLA).

Technical content: Day-to-day operational support, technical assistance, resolution of user-related technical issues, system-level security patching, and support with the management of courses, tests, and other settings.

Stable infrastructure for continuous operation

Plugin Customization and Development

Repair and customization of existing plugins and blocks.

Service: Repair and modernization of existing outdated or faulty third-party plugins, modules, and blocks, including making them compatible with PHP 8.x.

Technical content: Modification and refactoring of plugin source code and replacement of deprecated Moodle API calls with current standards.

VII

Custom Plugin Development

Programming of new Moodle modules and functionalities tailored to specific requirements.

Service: Design and development of completely new Moodle modules, blocks, reports, and replacement plugins implementing custom business or educational logic.

Technical content: Object-oriented (OOP) PHP development in compliance with Moodle’s official development standards (Moodle Coding Style). Secure database handling through the Moodle DB API, implementation of custom event handlers (Events/Hooks), and task schedulers (Scheduled Tasks).

VIII

LDAP & MSAD Integration

Setup and configuration of centralized Single Sign-On (SSO), LDAP, and MSAD user authentication.

Service: Integration of the Moodle platform with the institution’s or company’s central directory service to ensure secure and automated user management.

Technical content: Implementation of Active Directory (MSAD) or OpenLDAP connections via SSL/TLS (LDAPS). Automatic field mapping of user attributes (name, email, department), automated cohort and course enrollment based on organizational units, and support for Single Sign-On (SSO) protocols.

Theme Update & Branding Customization

Custom institutional/corporate appearance, UI/UX fine-tuning, and theme customization.

Service: Customization of Moodle’s default appearance based on the institution’s or company’s official brand identity, with a focus on modern UI/UX principles.

Technical content: Fine-tuning and modification of existing themes (e.g. Boost) using custom SCSS/CSS overrides. Development of template files (Mustache templates), responsive layouts, and custom navigation elements to ensure perfect display across different digital devices (mobile, tablet, desktop).

System Optimization

Improving Moodle speed and scalability by eliminating slowdowns and optimizing system components.

Service: Improving Moodle response times and page loading speed through fine-tuning of software and caching layers.

Technical content: Configuration of Moodle Universal Cache (MUC). Integration of high-performance Memcached or Redis memory-based caching to minimize database and session load. Optimization of JavaScript and CSS asset compression and server-side cache settings.

Moodle problem? We’ll fix it. Guaranteed!

System Scalability / High Availability (HA)

Design and configuration of high-availability architectures for high-traffic environments.

Service: Design and implementation of multi-server Moodle architectures capable of serving large numbers of concurrent users without interruption.

Technical content: Decomposition of a standalone Moodle system into separate components: load-balanced web frontends, a dedicated database cluster, and shared Moodledata storage running on distributed file systems (NFS / GlusterFS).

XII

External Systems Integration

Shared database-table or API-based data connections with HR, CRM, ERP, and university systems.

Service: Development of automated, bidirectional data connections between Moodle and external corporate/university systems (HR, CRM, ERP, student information systems).

Technical content: Implementation of integrations through secure, token-based REST/SOAP APIs or isolated shared database tables (Staging Tables), including synchronization mechanisms and custom data-processing scripts.

XIII

Security Backup & Disaster Recovery

Implementation of automated backup systems, disaster recovery procedures, and their testing and improvement.

Service: Design of automated backup and recovery processes that ensure the system can be restored with minimal data loss (RPO) and as quickly as possible (RTO) in the event of hardware failure or a security incident.

Technical content: Scripting of database backups and incremental backups of uploaded files. Automatic encryption of backed-up data and synchronization to secure off-site storage, as well as the creation and regular testing of automated disaster recovery procedures.

XIV

Interactive Learning Content & Standards (H5P, SCORM)

Repair and customization of SCORM packages and technical support for interactive content.

Service: Technical support and troubleshooting for e-learning materials compliant with international e-learning standards, including resolution of tracking issues.

Technical content: Fixing Moodle compatibility issues in SCORM 1.2 / 2004 packages. Technical optimization and performance tuning of modern H5P interactive content. Troubleshooting SCORM completion triggers (completion conditions) and database communication issues.

ADDITIONAL AREAS OF EXPERTISE

Linux & Apache Administration

Stability, security, and speed on the server side. Administration and security hardening of Debian/Ubuntu servers, as well as performance tuning of high-traffic Apache web servers.

Development & Automation

Development of custom system-level scripts (Bash, Perl, Python) and modern OOP PHP applications, with automation designed to eliminate manual tasks and accelerate problem-solving.